This Privacy Policy governs the collection, use, and disclosure of personal information by Marvo Motors Pty Ltd in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this policy carefully before engaging with our services.
Introduction
Marvo Motors Pty Ltd (“Marvo Motors”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website, in person, via phone, or through third-party services.
By engaging with Marvo Motors, you consent to the practices described in this Privacy Policy.
Collection of Personal Information
We may collect personal information that is reasonably necessary for our business functions and activities, including but not limited to:
- Full name
- Date of birth
- Residential and postal address
- Email address
- Phone number
- Driver's licence details
- Financial and credit information
- Employment details
- Vehicle preferences and purchase history
- IP address and website usage data
We collect this information when you:
- Purchase or sell a vehicle
- Apply for finance or insurance
- Contact us via phone, email, or website
- Subscribe to marketing communications
- Visit our website (via cookies and tracking technologies)
Purpose of Collection
We collect and use your personal information for purposes including:
- Processing vehicle sales and purchases
- Arranging finance, insurance, and warranties
- Verifying your identity
- Conducting credit and background checks
- Providing customer support and after-sales service
- Improving our products, services, and website
- Complying with legal and regulatory obligations
- Marketing and promotional communications (where permitted)
Disclosure of Personal Information
We may disclose your personal information to:
- Financial institutions and lenders
- Insurance providers
- Warranty providers
- Government and regulatory authorities
- Credit reporting agencies
- Third-party service providers (e.g., IT, hosting, marketing)
- Professional advisors (lawyers, accountants)
We will only disclose your information where it is necessary for our business operations or required by law.
Cross-Border Disclosure
Some of our third-party service providers may be located outside Australia. By providing your personal information, you consent to its disclosure to overseas recipients, provided we take reasonable steps to ensure they comply with Australian privacy standards.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include:
- Secure servers and encrypted systems
- Access controls and authentication procedures
- Staff training and confidentiality obligations
- Regular system monitoring and updates
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
When no longer required, your personal information will be securely destroyed or de-identified.
Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
To make a request, please contact us using the details below. We may require identity verification before processing your request.
Marketing Communications
We may use your personal information to send you marketing materials about our vehicles, promotions, and services.
You may opt out at any time by:
- Clicking the "unsubscribe" link in emails
- Contacting us directly
We will respect your preferences and cease marketing communications upon request.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyse website traffic
- Track user behaviour
You can modify your browser settings to decline cookies, but this may affect website functionality.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
Complaints
If you believe we have breached your privacy rights, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on our website with the updated effective date.
14Contact Us
For any privacy-related enquiries, please contact:
15. Consent
By using our services or providing your personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy.